Our Outstanding Customer Service

USA Team

Scott Roberts
Operations Manager

Scott Roberts

Scott is originally from Western Pennsylvania (Go Steelers!!), but has called Charlotte his home for 20+ years. Having spent time in the United States Army as a combat medic, the attention to detail that was instilled in him during that time has carried over into his 15 years of sales and managerial experience. Nada’s Italy is excited to have Scott as our Operations Manager, as he brings a lot of enthusiasm, positivity, and a spirit of collaboration to our team every work day. Scott oversees customer service procedures, while ensuring that both company values and quality standards are respected throughout the organization at all levels. Besides a lifelong passion for all things Italian, Scott enjoys cooking (especially Italian cuisine), singing “a capella” in a barbershop chorus, camping, and watching all types of sports.

Krista Miller
Accounting Manager

Krista Miller

Krista is originally from Ohio where she was born and raised. In 2015 she decided to make the move South, following in the footsteps of her immediate family. She is currently pursuing a bachelor’s degree in accounting at Western Governors University and spends much of her free time studying, playing with her puppy and spending time with her family. Krista has a passion for learning about new cultures and having new experiences. She is excited to be a member of the Nada’s Italy team where she hopes to learn more about the Italian culture with an emphasis on food and wine!

Martina Corich
Nada’s Italy ByDesign Manager

Martina Corich

Martina is a native Italian from Padova and has lived in the USA since the late 90’s. As a trained chemist, Martina worked in the Italian leather business for many years and then in academic research in Boston. Looking for a new lifestyle and experience, she relocated to Charlotte with her husband in 2011. In the Spring of 2013 Martina joined Nada’s team to develop Nada’s Italy ByDesign program to provide custom travel itineraries and trip packages for our clients. Martina enjoys “wearing multiple hats” and diving into diverse projects that keep her in tune with her passion for travel, design, and metaphysical sciences.

Jessica Burgio
Reservations Manager

Jessica Burgio

Jessica was born in Messina, Sicily and spent several years in Pistoia, Tuscany, and Rome. She relocated to Florida in 2010 and has worked in the travel and hospitality industry for over 15 years. As a hobby, she is currently pursuing a degree in psychology at Florida Atlantic University. With her role as Reservations Manager at Nada's Italy, she looks forward to sharing her knowledge of Italy’s culture, language, food, traditions and history with our travelers. When she is not working, Jessica spends all of her free time with her young daughter Demetra, who is her real "boss".

Simona Normand
ByDesign & World Travel Program

Simona Normand

Simona was born and raised in Catania, Sicily. Few years after she graduated with a Master’s Degree in Foreign Languages and Literatures she moved to United States and jumped into the travel business right away and worked as a travel agent for almost 15 years. She loves to share the love for her country, its culture, the smells, and the food with all the travelers who enjoy exploring the world as much as she does. Simona is part of the ByDesign team and the World Travel Program at Nada’s Italy. On her days off, she enjoys spending time outdoors with her two children and dog.

Jesse Fell
Production Assistant

Jesse Fell

Jesse grew up in Northeastern Maryland, and has spent much of his life traveling around the Eastern United States with his family. In 2014, while studying Italian in Orlando, this on-the-go lifestyle inspired him to sell his car, pack up his belongings and travel to Italy to tutor English to Italian children. After eight years of Italian Language studies, Jesse speaks the language fluently. He loves to share his passion for Italy and its language, culture, and way of life with everyone he meets. Jesse supports Martina, Simona, and Betty with Nada’s Italy ByDesign services, and lovingly creates a Welcome Box for every traveler on Nada’s Italy tours!.

Susan Nido
Journey Expert

Susan Nido

Susan is from Michigan and has lived in Charlotte since 1997, when she, her husband Mike, and their three daughters relocated. She has a Bachelor’s of Science degree in Nursing and worked as a nurse for many years. Susan is also an artist who loves to cook, travel, and create! She is passionate about her family and her Italian heritage. Her husband is also Italian and together they continue the traditions that were handed down to them. Of course, it primarily centers around food and sharing family time together. In 2008, Susan and her husband took a cooking class from Nada, a gift from their daughters. After this first interaction, Susan was “hooked on Nada’s Italy” and has followed her many adventures. She is an enthusiastic, positive, and happy person with a permanent smile on her face – we’re proud to have her on the Nada’s Team, as she helps our customers plan their perfect trip to Italy.

Betty Bernet
Reservations & Customer Service

Betty Bernet

Betty was born in the Southern Italian region of Puglia (or Apulia in English, the heel of Italy’s boot!) and lived in the Friuli region up in the North East (way up north!). Besides being perfectly bilingual in Italian and English, Betty holds a degree in translation studies, including Spanish and Portuguese. Betty supports Martina with Nada's Italy ByDesign services. She is very detail oriented, sweet, and has a warm, accommodating personality. In her words: "I enjoy cycling in my spare time, especially through green ways, and spending time with my family, my dog and my soul mate."

Darius McDougle
Marketing Manager

Darius McDougle

Darius is originally from Detroit Michigan, home of Motown Records, where he began his journey for marketing success! After earning Marketing & Computer Graphics Degrees from Purdue University and multiple certifications in the digital marketing field, Darius advanced through a career of awards & honors in many business verticals. Darius oversees the Nada’s Italy marketing department and with his combination of talents and passion for all things marketing plays a vital role in the growth of the company. He is an avid philanthropist and member of local as well as international non-profit organizations and is one of South Florida's Top 40 under 40 professionals.